I really enjoyed the room and location, but that’s about it. The staff didn’t impress me at all. Only one girl/woman behind the reception desk was genuinely nice to me during my stay when I went to collect my luggage from the hotel on the departure day evening before heading to the airport. She asked how my stay was and made some nice conversation with me. Thank you for that, I should have asked your name. One of the security guys was just rude because I happened to be foreigner and my native language isn’t English, and I didn’t understand everything he said at first so he had to repeat. And what comes to this one barista guy, you could see from miles away that he would like to be anywhere else than where he was at that moment. Overall, the customer service and hospitality side was a big, big disappointment. The location of the hotel and Queen Sky Room were top notch so I would have really wanted to say I’ll be coming back and that the stay was spectacular. And maybe I will, but not in the near future at least. The customer service is half of the experience and this was not a success from my point of view.