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Crowne Plaza Tuxtla Gutierrez

3.5 star property
Family-friendly hotel in Tuxtla Gutierrez with outdoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Tuxtla Gutierrez

Outdoor pool
Minibar, in-room safe, cribs/infant beds, Internet
Restaurant
Banquet hall
Minibar, in-room safe, cribs/infant beds, Internet

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Cribs available
  • Childcare
  • Free parking
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Babysitting
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
For families
  • Cribs/infant beds available
  • Babysitting services
  • Children's pool
  • Cable/satellite TV service
  • Daily housekeeping
  • Coffee/tea maker

Room options

Similar properties

Outdoor pool

Hilton Garden Inn Tuxtla Gutierrez

Pool
Free parking
Internet access
Free WiFi
9.2 out of 10, Wonderful, (1075)
The price is $38
includes taxes & fees
$32 per night
Dec 22 - Dec 23
Hilton Garden Inn Tuxtla Gutierrez
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About the neighborhood

Map
Blvd. Belisario Dominguez Km 1081 B, Tuxtla Gutierrez, CHIS, 29020

What's nearby

  • Plaza Crystal Shopping Mall - 5 min walk - 0.5 km
  • Joyyo Mayu Park - 17 min walk - 1.5 km
  • Cana Hueca Park - 18 min walk - 1.5 km
  • Plaza las Americas Shopping Mall - 3 min drive - 2.2 km
  • Marimba Park - 4 min drive - 3.6 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 50 min drive

Restaurants

  • ‪Vips - ‬3 min walk
  • ‪Los Caudillos - ‬5 min walk
  • ‪Nachos - ‬11 min walk
  • ‪Hamburguesas & Hot Dogs de Jardines - ‬4 min walk
  • ‪Macdonald's Galerias - ‬11 min walk

About this property

Crowne Plaza Tuxtla Gutierrez

Crowne Plaza Tuxtla Gutierrez is a great choice for a stay in Tuxtla Gutierrez. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Babysitting services

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Crib/infant bed available

Freshen up

  • Free toiletries
  • Hair dryer

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Breakfast is offered for an extra charge of approximately MXN 290 per person

Also known as

Crowne Plaza Hotel Tuxtla Gutierrez
Crowne Plaza Tuxtla Gutierrez
Crowne Plaza Hotel Tuxtla Gutierrez Mexico - Chiapas
Crowne Plaza Tuxtla Gutierrez Hotel
Crowne Plaza Tuxtla Gutierrez Tuxtla Gutierrez
Crowne Plaza Tuxtla Gutierrez Hotel Tuxtla Gutierrez

Frequently asked questions

Is there a pool at Crowne Plaza Tuxtla Gutierrez?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Crowne Plaza Tuxtla Gutierrez?
Sorry, pets aren't allowed.
Is parking offered on site at Crowne Plaza Tuxtla Gutierrez?
Yes, there's free self parking.
What are the check-in and check-out times at Crowne Plaza Tuxtla Gutierrez?
You can check in starting at 3 PM. Check-out time is 1 PM.
What is there to do at Crowne Plaza Tuxtla Gutierrez and nearby?
Crowne Plaza Tuxtla Gutierrez has an outdoor pool.
Are there restaurants at or near Crowne Plaza Tuxtla Gutierrez?
Yes, there's an onsite restaurant.
What's the area around Crowne Plaza Tuxtla Gutierrez like?
Crowne Plaza Tuxtla Gutierrez is a short 5-minute walk from Plaza Crystal Shopping Mall and 17 minutes' walk from Joyyo Mayu Park.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Very Good

Good stopping off hotel
Nice facility, centrally located. I think it would have been better if we had more time. Nice facility and the service people were anxious to help however they could. Dinner in the restaurant was very good and the steak was D-lish.
Verified Orbitz guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Relaxing Weekend in Tuxtla
This is a great hotel. Very comfortable however it is a little hard to find.
Verified Hotels.com guest review

10/10 Exceptional

Excelent service
Nice view and was a great experience since last year
Verified Hotels.com guest review

8/10 Very Good

Family trip
The staff is really kind and helpful. The room is very comfortable but the location is a bit far from the city center
Verified CheapTickets guest review

8/10 Very Good

Good for business
Good for business. Could improve food quality.
Verified Hotels.com guest review

8/10 Very Good

Good hotel, can improve
Good hotel for business stay. Food could be better foe the price. Toilet paper could be better. They closed the pool half the time I was there, I didn't use it much, but I guess people would appreciate that kind of info before booking.
Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

4/10 Fair

Stink Carpet!
1) The carpet stank they moved to a other room 2) At check in supposedly there was no rooms together to be next to my children, but when they moved me because of the carpet, magically appears a room next to my children.
Verified Hotels.com guest review

4/10 Fair

Not what we expected!!!
We choose the hotel to stay over xmas and have a nice dinner, but the room was in terrible conditions since we can smell humidity once you open the room door. They put us on a different room, there we have plumbing problems on the shower and bad programming on the tv. We really expect lot more of this big hotel company! we also saw on the first floor the staff was drying a possible over flow in one of the rooms.
Verified Expedia guest review

10/10 Exceptional

Shopping trip to Tuxtla, Chiapas
With a total of 7 Canadian friends we travelled to Chiapas visiting San Cristobal & then stopping in Tuxtla for shopping. We have stayed at the Crowne Plaza before & chose it because of the spacious & clean rooms as well as the convenient location to the Crystal mall & other shopping. Our stay there was very enjoyable & we will book there again, as will our friends. We all have winter homes in Huatulco & this is a good place to visit at a reasonable distance.
Verified Hotels.com guest review

10/10 Exceptional

southeast Mexico
nice and friendly
Verified Hotels.com guest review

8/10 Very Good

Good Place to Stay in Tuxtla
Located in the hotel zone west of downtown. Set up well for business travelers, but comfortable for tourists too. The hotel facilities, including the pool, are shared with a Holiday Inn. Quiet side street. Secure, guarded parking lot. Convenient shopping mall and supermarket across the street. Near some American-style establishments such as Vips (not good), Chilis and McDonalds.
Verified Hotels.com guest review

8/10 Very Good

enjoyable stay, walking distance for shopping
We stay here every time we go to tuxtla we enjoy the hotel. The only complaint we have is the condition of the carpet in the rooms. It really needs to be cleaned!!!
Verified Hotels.com guest review

10/10 Exceptional

very accesible and well located
would recomed it
Verified Hotels.com guest review

8/10 Very Good

Perfectly Serviceable
Nice hotel. Perfectly serviceable. The soundproofing is not great - we could hear the stomping of the guest above and noise of the child next door. Breakfast was not included and the cost of breakfast in the adjacent Holiday Inn was expensive but a coffee shop in the car park was very affordable. Connecting to the internet was a problem - seemd overly complicated.
Verified Hotels.com guest review

8/10 Very Good

Good option in Tuxtla
Good value because the price was low. The hotel is well located and clean. However, it was at the level you would expect from the Crowne Plaza name. The Plaza shares the pool, lobby and restaurants with a Holiday Inn and it seems quite similar in quality, with the disadvantage that to get to the Plaza you have to walk a much longer distance from the shared entrance. At the same price, its "companion" Holiday Inn might be a better choice. The pool service for food and drinks was extremely slow because only one girl was in charge.
Verified Expedia guest review

2/10 Poor

AWFUL, AWFUL, AWFUL!!!!!!!!!!!!
PERSONAL ITEMS MISSING FROM MY ROOM, RUDE GENERAL MANAGER.
Verified Orbitz guest review

2/10 Poor

Sadly disappointed.
I was on a business trip. I had placed the do not disturb on the door, called housekeeping to let them know that I did not need service and they entered the room. Unfortunately, I was missing some personal items. I tried to contact the hotel manager for an entire day to no avail. A co-worker had over $500.00 dollars taken from his room as well.
Verified Orbitz guest review

6/10 Good

A missed opportunity to be an excellent hotel
A friend and I stayed 4 nights. Positives: 1. Very clean room 2. Very comfortable mattress and pillows 3. Location excellent 4. Restaurants serve good food 5. Wireless internet worked perfectly 6. Shuttle to and from airport was great Negatives: 1. Difficult to find entrance to hotel, which actually requires walking 200+ yards from the shuttle drop-off point; there were no signs and no bellboys from Crowne Plaza there. 2. Once hotel entrance is found, difficult to find reception area, hidden behind elevators and only manned by one person (and occasionally by one assistant who doesn't do much). Always a queue there. This was the most irritating aspect of this hotel. 3. "Light breakfast" ordered in room was charged a la carte rates, and didn't include all that we ordered. Arrived on time, though. 4. Upon checkout the amount we had prepaid via Expedia was included in our bill. 5. Hot water wasn't available on 3 of our 8 showers there 6. Phone message retrieval didn't work and required several calls to tech support 7. 5/8 of the time (2 keys, 4 nights) our magnetic room keys didn't work and required us to stand in line at the reception 8. Shampoo and body lotion weren't replaced even when we left empty containers in sink; coffee packs weren't replaced on last day. 9. Check small print of 2 water bottles left in bathroom. One is free, the other is billed 500% of street price 10. Non-green hotel. No offer to allow guests to reuse towels; actually, no bath towel hangers anywhere.
Verified Expedia guest review

6/10 Good

El Crown Plaza estaba cerrado por remodelacion
EL HOTEL ESTABA EN REMODELACION, EL RUIDO ERA CONSTANTE TODO EL DIA, LAS AMENIDADES DEL HOTEL ERAN MAS QUE BASICAS, NO TENIAN ENJUAGE DE CABELLO
Verified Expedia guest review

8/10 Very Good

Cambio de propietario
Cuando llegamos nos avisaron que ya no era Crowm Plaza, sino Holiday inn, y por razonez ajenas nos cambiaron a otro hotel, por lo cual realizamos el check out un dia antes de nuestra partida, pero volvimos despues y nos ofrecieron precio especial en la habitacion, esta fue lo unico inconveniente, ya que las habitaciones y el servicio estuvo excelente
Verified Expedia guest review

10/10 Exceptional

Recomendable al 100
Excelente
Verified Hotels.com guest review

8/10 Very Good

TODO MUY BIEN
TODO ESTUVO BIEN. ESTA BIEN HUBICADO, Y TIENE UNA BUENA PLAZA COMERCIAL EN FRENTE, LA PICINA ES BUENA.
Verified Hotels.com guest review

10/10 Exceptional

Hotel agradable,cerca de centro comercial
Cómoda y agradable ,limpieza magnifica,variedad en el desayuno bufete y buena atención de todo el personal, muy amables
Verified Expedia guest review