Platinum Yucatan Princess Adults Only - All inclusive

This is our 4th year going with the same group of women and we love it! The resort is beautiful and the staff always treats us well. This year, we really appreciated Mario, Johnny, Irving and Andres. The entertainment was excellent (although some shows were repeated from other years) and the food seems to get better each year. The wine that is included could be better, so some of us bring our own wine. The coati's are somewhat bothersome at the beach, especially around the dining area. We wish the beach was better (not so much seaweed and rocks, more clean, white sand - but this does not keep us from coming back. We like having our own rooms and appreciate the fact that we don't have to pay a high single supplement.

Cons: I am really strict on cleanliness and comfort when I travel. The towels in the rooms are awful...hard and not good. But apparently that is the norm in mexcan hotels. The bed linens where not comfortable...cheap sheets and cover on the bed. Seemed very worn. That is a huge deal breaker for me...the bed must be comfortable. Room service is AWFUL!! I ordered a pizza and it was so gross. I ordered a chicken sandwich and it was elementary grade! On white toasted bread with an unmelted slice of cheese. The air conditioniong in my room never got cold...that was annoying. PROS: The staff is really attentive and friendly. The bar staff is great....they keep a smile and make excellent drinks!! If you want top shelf alcohol just ask for it. I went over to the Grand Princess for their beach side which was better and the food over there was good. They have these tacos near the pool which are excellent.

This resort is well laid out great security and big. If you stay at PYP it allows you on to the grounds of the other 2 Princess properties next door. PYP makes you feel a bit VIP Adults only all inclusive and boy were all the couples having a blast without the kids. Hey sometimes you just must. I went alone and it was wonderful warm friendly welcoming staff the minute you arrive. There is much to do and see if you like to walk it’s great the lawns and grounds are beautiful and so well maintained great paths and much to see as you stroll. Lots of pretty water areas fountains and rest stops. The spa was fab! I got two different massages they offer you a 50% off service if you book within your first 24 hours. Go for it pamper yourself. The Spa has a separate outside Hydrotherapy secluded lounge area which you can hang in all day if you want after your treatment. The food was very good all the restaurants were beautifully decorated and each menu had enough variety to make you want to go back to all of them for a second night. The Buffet had so much to pick from lots of stations and fresh fruits and vegtables and cheeses all the theame nights were delicious. Lobster night at the Buffet was top notch. The staff and various day and evening entertainment crews were so nice and pleasant. Hilarious poolside games and very good evening laughs and shows. This was my second time to this resort alone. I would go back again and bring friends another wonderfully Chillaxing R&R trip. <3 PYP

Overall I had a good experience, but not great. The staff, amazing! Nothing but the best when it came to service, I really appreciated that aspect of the trip. The hotel itself, though from a distance was beautiful, up close was in need of a LOT of little repairs. The pool tiles were coming up and sitting on the side of the pool, the guest rooms smelled of must (I tried 2 rooms and both had the same smell), the water faucet on the tub in the room was wiggly, the curtains were off track, the sheets were old and pillowed. Also, the food wasn't exceptional either. I went to the Rodeo Grill and ordered a Sirloin and it was a think strip of meat and was very blan, as an example. Not a bad experience by any means, just could've been better.

My partner and I went for a winter retreat from the NYC cold weather. The fact that there was sun, warmth, and a pool made the trip what we wanted, and we left content. But only content--definitely not dying to go back. The hotel and its service did not live up to the price the hotel charges. The rooms smell like mildew, the grounds are not well kept, and the beach is basically a narrow cliff of sand that falls into a rocky, seaweed-ridden ocean. The drinks all taste like they are made with diet products (i.e. aspartame), and the food is edible at best. (The Tao restaurant was delicious, but the rest were just "meh".) The entertainment was decent, though, and the vibe was low key and relaxing in general. However, I could not stand the unspoken (and sometimes spoken) pressure to tip the staff. I have stayed at many higher end, all-inclusive resorts in this region of Mexico before, and the service has been fantastic at those places without the pressure to tip. If I go to an all-inclusive, I want it to be all-inclusive, where I don't have to worry about having dollars on me at all times to get good service. I would rather pay $50 extra per night for a "no tipping" policy than have this shameful feeling (or bad service) for not tipping. I mean, there were tip baskets put next to every station at the buffet! Needless to say, we will not be staying here again. With all the options out there in Playa and beyond, we can find better.