a&o Berlin Mitte

I received very bad customer service by young German girls at the reception: - When checking in, there seemed to be some hassle with rooms. I was explained that I was lucky that I had paid whole stay in advance and therefore I shouldn’t be worried. - Later, my door card was blocked one evening without giving any notice. I needed to go reception where they accused me not to pay my breakfast. That was false accusation. When, I asked about blocking my card, I received rude comment that it is not their job to explain me and the whole situation was more like my fault. - The hostel advertises free drinks if you don’t use room cleaning during your stay for environmental reasons. I didn’t use it at all and asked about the advertise. The response was that I should have done it when I checked in. Obviously, I didn’t know that kind of offer when checked in. - Lastly, I gave my email for the manager comment about blocking my card. I never received any comments and I believe my email wasn’t even delivered further. Instead, more likely I have been put on black list as I never received review email by hotels.com. The email, which you always receive after your trip.

The location of this place little dirty. The hotel is lind of college hostel. No regular hotel stay amenities like phone, microwave or in room coffee. No A/C so hot in the afternoon. Lot of girls and boys with smoke and drink. Good if would like to hang out with them. The breakfast is very good and costs only 7euro for adult and half for kids. Tour bus is accessible but don't buy tickets from the reception.

The cleanliness of the rooms was not at a high standard, and it was incredibly noisy during the day due to construction and a lot of school trips. The location is solid and it was quite affordable.

Nicely located, friendly and helpful staff, clean.

If you know what you’re getting yourself into them this place is fine. Otherwise you’re in for a few minor / funny surprises: It is more of a hostel than a hotel, which not only means bunk beds (which were actually quite comfy I must positively admit) in small rooms with tiny bathrooms but also extra fees for things like bed linen (3.50 per bed) or towels in the bathroom (1.50 per towel) - none of which was mentioned on hotels.com at the time of booking (but doesn’t really matter, as the charges are negligible compared to the overall cost of a Berlin trip. ;-) There is only one elevator per building, so in case you want to get in or out by a certain time, give yourself some buffer as there will be a wait for the elevator - unless you take the staircase, of course. Also be prepared for lines at check-in since the place is quite big and there can be crowds of people checking in at a time. All staff, front desk as well as housekeeping, were always friendly and courteous, however I would have appreciated if housekeeping staff hadn’t been yelling all the time in order to converse with each other while cleaning different rooms on the same floor in the AMs - while your room has the ‘quiet / do not disturb’ tag on the door. The overall condition of the property is pretty good (as always in Germany), in the room as well as in the common areas. The place seems professionally operated and well organized. The location is conveniently located to various means of public transportation.