8/10 Erittäin hyvä
18. joulukuuta 2024
A basic four star hotel
+ location, cleaning was ok, a junior suite was a good choice because of extra space
- Our airline was on strike when we were supposed to be travelling. We got a flight for the next day and contacted a hotel about situation. A hotel didn`t give any refund from the night, which we were not using. Ok that I somehow understand, because a airline strike is not their fault. BUT why they didn`t want to make any good impression by giving some extra like a free breakfast or couple of a drink tickets? Basic customer service is quite cheap in these cases. By reciving some extra I would have been a very happy customer. Now I know, that I won`t use that hotel never again. A customer can choose.
A gym is also very small. One bike, one running mattress, one multiuse machine and free weights. If you want to excercise during your stay, choose an other hotel.
Johanna
Johanna, 5 yön matka
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