Communication prior to arrival wasnt great but we found that with all of companies we dealt with from NYC. However, when we arrived we had 3 rooms which they managed to get all together as requested, which was brilliant and appreciated. All 3 rooms were clean, comfortable and spacious with slightly different layouts. All staff, except one receptionist, were friendly and helpful.
One lift was extremely temperamental but was fixed during our stay.
The coffee shop was nice and the coffee good, no really great food options but lots of places just ourside the door for food. We did bring a travel kettle which made a huge difference to our stay.
The hotel is well sited, close to eveything but out of the chaos. We werenon the 3rd floor which still had traffic noise but I believe above floor 11 is quieter. We really enjoyed our stay, we would return and would happily recommend the hotel.