Canal Central Hotel

Great large hotel with a great breakfast and fantastic pool.

The building is new and nice lobby, but front-desk and bar concierge staff not trained for 5 star. The hotel is in the middle of nowhere with constructions everywhere around so there is nothing interesting in walking distance. The closest super market is like 10 minutes away walk in a dusty road with all constructions. Rooms nice decoration but windows won't open so you don't get fresh air and it could get stuffy and smoky inside the room, No heater provided so room can get to 19-20 degrees at night cold. The swimming pool is always in shade blocked by the hotel building itself and a loud construction site right next to it with dust, it looks nice but it's a pitty it's not usable water isn't that hot so nobody was swimming only people wrapped in towels in the shades or trying to get some sun at the edges of the pool area which is the only part gets a little sun. The pool restaurant served me a sandwich that has cheese on it but it wasn't mentioned on the menu and I'm lactose intolerance and wouldn't admit that there is cheese in it until I called the chef and then they replaced it. The front-desk kind of rude and wouldn't let my guest come up even though I had reservation for 2 people and I was only one. Might be ok for 1-2 nights stay but I wouldn't come back.

The photos on the hotel website are far from what's rooms really looks like. Breakfast choices are very good even tho staff knows very little about ingredients in the food. I got dairy and egg allergy (severe basically affecting my lungs) to be on a safe side staff informed myself that all the bread made with dairy and eggs I don't see how as bread usually has no contain a dairy or eggs products. Not a five star more like an average four star hotel. The bottom line too expensive for what it is. Regretted that I picked this particular hotel. Won't be back and won't recommend. Sorry about negative rating but this my true opinion on the matter.

This is our second stay at the Canal Central, this time we had breakfast included which was wonderful, plenty of variety and it was lovely to sit outside and start the morning so well. The shuttle bus to Kite beach is a great asset. Dubai Mall water fountain is a must to see, it amazes me every time I watch it. Taxis’ are very cheap but make sure that it’s not the hotel limousine as they charge a lot more money. Great holiday and would highly recommend staying at Canal Central

Amazing hotel. We looked at so many hotels when looking to go to Dubai and finally decided to book this one and it was such an amazing place. From the moment you arrive the staff cannot do enough to help you. The rooms are spacious and very very clean, the pool area is very nice and the breakfast was delicious with lots of choice. The location is perfect to get everywhere, the Burj Khalifa and Dubai mall are an easy journey and to get to the Palm is not too far at all. I honestly cannot recommend this hotel enough.