4/10 Kohtalainen
21.2.2026
We were extremely disappointed with Sofitel Dubai The Palm. This did not feel luxurious and everything felt dated, worn, and overpriced for what you get.
Our 2-bedroom ground-floor room was old-looking and unattractive, with cheap furniture/curtains, lots of wear and tear, and only one working charging point in the master bedroom. Wi-Fi was poor. The bath looked nice but there wasn’t enough hot water to actually fill it.
Check-in was unhelpful and we weren’t given clear information, especially about half board. The half-board system was confusing and restrictive — no drinks were included, not even water, and everything felt like an upsell.
Food was average at best. Breakfast was chaotic and crowded, and the coffee was awful. We ordered iced Americanos and received something that tasted like dishwater (and didn’t even include ice). We were also directed to a “less crowded” breakfast that had far less variety despite being marketed as the same.
The main pool setup was disappointing and it felt like you needed to pay extra for a cabana to properly enjoy the area. The “adult quiet” zone was basically concrete and loungers. Our final-night dinner at the Asian restaurant was ruined by terrible acoustics and screaming children at every table.
Housekeeping was also late (often around 3:30pm), so we missed servicing when we returned from the pool.
Overall: tired property, confusing policies, poor food/coffee, and service lacking polish. Not a 5-star experience.
Suvi
Suvi, 7 yön matka perheen kanssa
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