Auris Inn Al Muhanna Hotel

Check in was wierd, slow, 2 people had to do it ? Rooms are great, but then the bathroom and balcony are very grim! Bed is rock hard. WiFi is good and tv is good. Room looks nice. Room service good and food great! Pool nice and warm. Mine and my colleagues key card stopped working, 3 times I had to go down and get a new one as wouldn’t work, no apology by anyone. Not really any difference with the premium rooms and the one above it, apart from slightly bigger.

Convenient location to go around, especially for ones who are familiar with Dubai. The room was spacious enough for one with a balcony. The restroom was not clean with mouldy shower and sewage smell. The front office staff was friendly yet very inefficient. Took me about 15 minutes to just check in and another 10 minutes to check out, when everything was already paid for. Only had one staff at the desk at all times for some reason. Also, I arrived around 6 am and requested to check in early, because I was departing at 5 am, but still charged for an extra day. I thought this could be more thoughtful, since the hotel was not busy at all.

A comfortable room in a good location. The check-in was quite slow and not particularly organised, but the rest of my stay was fine. I didn't try any of the facilities or restaurants so I can't comment on that. The bed was comfy and the shower was over the bath. The room was a good size and looked fresh and appealing.

Comfy beds, helpful staff. Iron and boards on request. The hotel or my room certainly needed a good clean. Shower leaks onto bathroom floor. Balcony on breakfast floor needs to be cleaned to be able to have breakfast outside. Staff at breakfast could be a little more friendlier

Terrible customer service. Had a friend who lives in the area and wasn't even allowed to visit in our room. Was only going to be there for a couple of hours and to get changed.

it was so good bout the restaurant closed @10 in the morning too early

The look and service provided were great. The only issue you could not control the A/C from your room. It had a control system on the wall that never worked but the room was kept at the same temp all day and night.