Best Western Plus Hotel Arcadia

The room advertised as "twin room" is a single room. It is not a one-off mistake (it can happen), they know about this. Indeed the lady at the reception said to me "all the customers complain about it". Their refused to change the room for me, they offered to do that only after 1-hour call with hotel.com. But was late in the evening on the second night. They did not even offer to compensate for the price difference. Too little and too late for something that is not a mistake but a habit (selling a single room for twin) that is going on for a long time.

My stay would have been amazing but the mattress was too soft and it hurts my back

The stay was nice. The hotel is located in a pretty quiet area very close to the must visit Prater Amusement area. There are a lot of local restaurants and bars in the vicinity. The Zentrum is a few minutes train ride away. The rooms are carefully cleaned every day. Very well maintained hotel. The breakfast was sumptuous and worth every penny. The front desk staff were informative and helpful.

Nice hotel, good location, very close to U bahn & S bahn stations, and the Prater amusement park. Good breakfast.

Small hotel in a Turkish part of Vienna, close to Hash shops. I had a small room with shower. Airconditioner didn't work. Chair broke. But clean and friendly.Breakfast was good and adequate. Cheap.