The staff here are friendly & VERY helpful. I can't complain about the service, cleanliness & beauty of the resort. The reason I am giving a low rating is because the food is HORRIBLE. The "fancy" restaurants that require a reservation make a rubbery steak, flavorless vegetables & mushy risotto. I couldn't even get mashed potatoes as a substitute for their sweet potato mash when potatoes are on the menu. The late night food is horrible (the "nachos" are a joke, onion rings are embarrassing but the philly cheesesteak was acceptable). Even the brunch, while vast, was very poor quality. The omelet bar is the only saving grace. The resort's MEXICAN restaurant had the worst Mexican food I've ever tasted and I live in Southern California where our Mexican food is plentiful. You can't get Mexican food anywhere at this resort! At brunch they have some fresh salsas, mashed avocado & that's it. I saw some hardened churros one morning but I knew better. The food trucks during the day serve poor excuses for burgers. The coffee shop tries their best & the gelato was great. I asked as many staff as I could find what they thought of the food - they all laughed, said they don't eat it & felt sorry for how disappointed we were because they knew. They even told us which restaurants to avoid because they knew how bad they were.
If food is important to you when you travel, & you desire excellent Mexican food in Mexico - don't go... or lower expectations!
My group see this as a funny memory -now