Just returned yesterday from a one-week holiday in Dubai. The staff of this hotel made our trip memorable!!
In the start we had some drawbacks. We booked the room from Hotels.com in the internet and it was not according to our expectations or what the booking page promised - no Wifi included as promised, room facing a construction going on in the next building/skyscraper, one children bed missing and we received the room quite late on our arrival day. This was around 3pm when we landed in Dubai early morning.
I gave some feedback on the above, and they really treated it well - we ended up after a day in a nice 33rd floor, sea-facing family suite when it became available, got the internet connection and all-in-all just perfect service anywhere in the hotel.
The only thing that could've been better is the hotel pool, which gets sun for only 1-2 hours a day. This however applies only for a winter holiday, as summers would be too hot in the sun. Also, the heated pool was extremely warm and made you want to stay in the water all the time :) The pool is facing the sea with nice view.
I want to mention specifically the staff by the hotel pool, in the reception and the room keeping - all really friendly and helpful.
Thank you for making our holiday a great one!!
Best Regads,
Mikko Hupli
Finland