If you’re in Glendale, skip this motel. There’s one on nearly every block, and any of them would be better than this disaster.
When I arrived, the self-check-in kiosks were broken. The woman on the kiosk screen (yes, really) couldn’t grasp it. Guests lined up. The lobby filled. No staff showed up to help.
I pleaded for a human. The heat, crowd, and noise were overwhelming. I wear a medical alert bracelet for seizures—and I had one. Right there in the lobby.
How did staff respond? “Calm down.” No help. No ambulance. Just apathy.
Eventually, someone manually checked us in. I finally got to my room—over an hour later. No apology. I showered to calm down. Then the phone rang: they told me to come back down and try the broken kiosk again.
I had another seizure.
At that point, I left. I’m local and just needed a place for one night during an extermination. I informed my bank I’d be disputing the charge due to the hotel’s complete failure and the medical trauma I endured.
The hotel replied they’d lie to my bank, claiming I stayed the night. And because I didn’t “ask for an ambulance,” they said I don’t deserve a refund.
I WAS HAVING A SEIZURE. I was wearing a medical bracelet. I shouldn’t have had to ask.
Same price as every motel on the block—far worse treatment. Do not stay here. You deserve basic human decency.