Millennium Biltmore Los Angeles

Отель разочавал. Номера и холлы убитые. Очереди на регистрацию и машину с парковки ждёшь долго. Хотя завтрак понравился.

This hotel is excellent! From the time that you arrive at valet parking to the time that you leave. Customer service overall was top notch. Perfect location. We will go back to stay there for sure.

Absolutely gorgeous architecture in main common areas. room was OK. Limited # of towels and washcloths in the room.

The facility is beautiful and very clean. The front desk staff is rude. They charge $25 per day claiming free bottled water and other amenities which were never given and not explained by the front desk until check out. The AC unit was extremely loud and not blowing cool/cold air (room temp was 78) when I first got there. I called the front desk and they did send maintenance fairly promptly. He was very polite and fixed the unit so it was blowing cold air and was much quieter. I got back to my room for the second night and it was again extremely loud. I called the desk again and they stated maintenance would be right up. I waited and hour and never saw anyone. I did go out for dinner when I came back It was still just as loud and obviously had not been serviced. messed with the thermostat and found it quiet enough to sleep on a lower setting although not as cool as I prefer for sleep. On a side note, when I left for dinner I went to the front desk to let them know there was a service call and I had to leave for dinner. The woman at the front desk was very dismissive interrupting me with “we got it” I expected much more. I understand maintenance issues, especially in older facilities, but I do expect them to be corrected. This coupled with the rude customer service and $25/night surcharge for nothing (i do travel frequently and this isn’t uncommon but you do usually at least get the “perks” you pay for) makes me think I will likely not return.

I was super excited to stay here for my birthday and they totally ruined my stay . Will not be returning.