2/10 Huono
12.5.2025
Do not stay here!
Disappointing Experience – Not What I Expected from a Westin
We stayed at the Westin Bonaventure in Los Angeles for 4 days and had two connecting rooms. Unfortunately, our experience did not live up to expectations.
One of the showers in our rooms was not working upon arrival. We reported the issue right away, but despite multiple follow-ups, it was never fixed. No one offered us an alternative room, repair timeline, or even a basic apology—let alone any compensation.
Additionally, I prepaid for breakfast for the duration of our stay. However, the hotel insisted I had only paid for one day. I escalated the matter to the Manager, but instead of addressing our concerns professionally, he barely looked up from his computer and dismissed us. As a Hispanic woman traveling with her family, I couldn’t help but feel that our concerns weren’t taken seriously or treated with respect.
For a brand like Westin, this level of service was extremely disappointing. I expected better hospitality, attention to detail, and courtesy. Sadly, I won’t be staying here again—and I hope the hotel takes this as a wake-up call to improve both customer service and staff accountability.
Elsa
Elsa, 1 yön matka perheen kanssa
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