I booked this hotel with an upgraded reservation for a Brooklyn Bridge View room. However, when I arrived at the room assigned by a staff member, I was shocked and disappointed to find that there was absolutely no view of the Brooklyn Bridge—only a completely obstructed view of other buildings.
Exhausted from traveling, I had to pack my luggage again, return to the front desk, and demand an explanation. A different staff member checked my reservation and immediately corrected the mistake, assigning me to the correct Brooklyn Bridge View room that I had originally paid for.
This means that the first staff member deliberately downgraded my room despite knowing that I had paid for an upgrade. This is not a simple mistake—it’s intentional.
Because of his dishonesty and lack of professionalism, I was forced to check in twice, dragging my luggage back and forth, wasting my time and energy. This completely ruined my first impression of the hotel and caused unnecessary frustration at the start of my stay.
Management must take immediate action against this kind of behavior. Allowing staff to intentionally deceive guests not only tarnishes the hotel's reputation but also disrespects paying customers. Guests deserve fairness, transparency, and respect—not dishonesty and inconvenience.