8/10 Very Good
Dec 26, 2024
Vienna, AU
I checked in earlier than the check-in time. I communicated with the hotel regarding leaving my luggage at the front desk if I was unable to check in early. When I arrived, I was able to check in! The lady who helped me was from Japan & she guided me with Christmas markets & shopping details since I was in Vienna during Christmas m. Her info was very helpful & she was friendly! As for the room: there were a few stains on the carpet & bedding. There was no door to the shower so water went on the floor outside the shower & the water temperature was not warm enough which has been a recurring theme since I’ve been traveling to different countries within Europe in the last week. I wish they provided robes in the room as well.
Alexandra
Alexandra, 2-night trip
Verified Hotels.com guest review