My husband was in Cleveland clinic hospital and I needed a place stay. Because of the holiday weekend our usual hotel was booked up. The rates were twice as much and $299 per night for 2 nights. Went to check in and was made to use a kiosk, which was very impersonal. They refused to allow me to check in because the reservation was in my husband’s name, because his insurance reimburses us partially for the stay. I’ve not had any issue with this at any other hotel in the area. So called the front desk and was told if I had his driver’s license, so I went back and got it and returned, then was told he had to be present. So I called him and the clerk refused to speak to him. At 10:30p gave me an 800 number to call to change reservation I called and was surprised someone answered and she kindly fixed the reservation. The hotel was run down dark and dreary. Peeling wallpaper, water damage everywhere holes in walls, etc. Igor to my room and open the door to get hit by a musty damp smell. The white tub was black on the bottom. There was water damage throughout the room. The carpet was dirty and the sofa stained. The sheets did not look clean. The mattress was worn and only the middle was comfortable. The padding was gone over the metal on the edges of the mattress. The room was noisy being close to the elevator. I called down to ask for a different room and was told none was available they were booked up. After the 2 nights I had to use the kiosk to check out.