Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando

Very Nick resort overall with good value for money. The pool areas were excellent and the resort has some nice playgrounds for kids. Area within walking distance doesn’t offer much though.

Overall the room is very comfortable and large enough for a large family. This is our second stay here and I don’t know if we will return. The resort is so spread out and huge. It really feels more like a condo and not like a resort. We requested to be in a room near my mom and she was as far away as possible. We had to drive 5 minutes away to get to her room. Several of the common areas were dirty and landscaping was not kept up. The towel storage room in our building was always left open. I guess that is where our “clean” towels were stored. So overall if you need a cheap place with fairly large and comfortable villas then this is a good place. It’s also very close to the Disney entrance. But it’s certainly not a resort and could use some better upkeep.

Rooms are great, feels really comfy and upscale without the huge tag price.

These are the worst mattresses of any hotel, ever, anywhere. Complete crap. I can’t believe they’re in an Orlando area hotel. We bought a 3” mattress pad out of desperation to help us sleep on the slab of granite in the 85 degree master bedroom. The ac barely worked in that room. The hotel loaned us a loud box fan. The ac worked well everywhere else. They did not attempt to repair the ac problem or offer another room. The WiFi is BAD, it constantly drops across all devices. We called 3 times for help before giving up. The staff is bordering on rude and is wholly lazy. They just don’t care. Not even a little bit. Housekeeping understands that “later please” means “never ever”. They may or may not show up again later after they wake you in the am. The neighbors walls are paper thin. The one road in/out has traffic jams that make short trips into tediously loooong trips. The patio is small and looks out over nothing. It’s been pretty disappointing. I would never return, mainly due to the beds, the miserably HOT bedroom, the joke WiFi, and the intermittent traffic that traps you in the hotel complex. It does not feel like we are on a lovely get-away-from-it-all vacation here, it’s just like a ho hum apartment complex in anywhere USA. On a personal note, my kid and I had really bad asthma In this hotel. I coughed all night, every night. Allergic people beware.

This stay was perfect for the kids! Many amenities and the villas were very spacious and comfortable. The staff were outstandind! Very helpful and courteous. I will be returning again.