4/10 Kohtalainen
12. elokuuta 2024
Worst ever customer service
When checking in I asked about what a paper on the wall at the reception in spanish means. It was an offer mentioning something about airport and the price of 6,5€. I asked if it is a price for transportation to the airport, even specifying that is it like an airport taxi. The receptionist said yes and asked if she can make a booking for that service. I thus canceled my bus ticket accordingly. I checked later before going to bed if the taxi reservation is ok for an early schedule. I was now being given the answer that the note on the wall is a parking fee at the airport. I asked how much a taxi to the airport costs, receiving an answer ”I don’t know”. I told the receptionist to cancel this taxi booking, which she did, but when I gave the receptionist feedback that I was given information about an ”airport transportation service” earlier, she just shook her head and said ”no” – insisting that I would have not been given this promise. Basically she meant that I was, somehow, wrong about what I had been told esrlier. The correct reply would have been to frankly just tell that the earlier receptionist had misunderstood, and maybe even apologise on the occasion. But what I got was just a denial of what I had been told. You cannot do much worse than to blame the customer about your mistake. Due to the lack of the most basic level of customer service skills I can not honestly recommend to stay in this hotel. Town was lovely, but this place something else.
Aappo
Aappo, 1 yön matka
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