I absolutely loved staying at this hotel! I live in Las Vegas, the home of hotels and costumers service and, yet, the way the staff at this hotel treats you is unlike anything I've ever experienced. It's as if they read your mind and let you not have to think for as long as you're there. I ordered an expresso 2 mornings in a row at breakfast and the 3 morning the person just brought my expresso to the table without having to even say anything. That's not something they "have to do" but they are just really good at remembering, not only your needs, but your likes. I stayed for 8 days and I truly feel like I left with new friends. People like Rebeca, Jose, Wilson, Isidro, Carlos, Roberto, Kennedy, Luisito, the manager at the restaurant that is next to the breakfast buffet and so many others that I'm leaving out made me feel cared for and the environment was very spa-like. What is not to like? I told my nail artist who has gone to Punta Cana and she said that she did not have as good as an experience and that she has not heard that from any of her costumers either.