Apartments Le petit Nono

It was a nightmare. We just could not check in. Nobody ever answered the phone at the number in the webpage and at the “supposed” check in site in Dubrovnik there was nobody. We tried from 4pm to 8pm to contact somebody at the desk and it was always closed. We called at least 12 times and nobody answered. At the end we had to book a new room at another place and at a higher cost. Very bad service. Also we are trying to get our money back but nobody has so far answered our emails. Could you please return the money? We lost a lot of time and we expect not to lose also our money. Please I would appreciate an answer to this complaint and to the email I sent directly to Hotels.com

Poor communication leading into what was a helpful check in, the apartment smelled like smoke upon arrival and was awfully cramped despite being a ‘superior suite’. It’s at the top of the old town so be prepared to walk up many many stairs with your luggage. Apartment was musty throughout which meant our towels (we got 1 set for 2 nights) didn’t dry, ever. While a decent apartment, it was twice the price of another, nicer, apartment we stayed in.

Very nice place - we enjoyed it a lot. We had a very difficult time figuring out how to get access. The details say 3:00pm but the office is "closed" at that time. It was also closed when we tried it earlier and it was supposedly "open". They emailed the check-in instructions to us for super easy access but not until we asked for them and with a 30+ minute delay. I feel like instructions should just be automatically sent at 3:00pm if everything is electronic and the office isn't open. Make arrangements prior!!

We stayed in 2 different apartments due to availability. They were both immaculate and in great locations. One of the staff helped us move which was truly appreciated. We were extremely happy for the most part. The only negative comment I have is that they have numerous apartments in various locations so the address on the website and confirmation did not reflect the actual address of the apartments. This would have been helpful to know. Otherwise, we would definitely stay at any of their locations again.

AmaZing place to stay. Plenty of room in the apartment and in a great, quiet location. We will definitely be back.