We booked a Superior Double Room.
1) Per Expedia, the superior room was supposed to come with a “deep soaking bathtub.” There was no bathtub of any kind. What we got instead was a shower so small that the curtain constantly wrapped itself around you. Easily the most uncomfortable showers I have ever taken. (Per Expedia, the room was also supposed to have come with a bidet and a refrigerator. We received neither, but the absence of the promised bathtub was my primary concern).
2) Per the hotel website, the property was supposed to have dry cleaning and laundry service. What we got instead was directions to a laundromat.
When I brought up the bathtub/shower issue with the desk clerk (I was convinced they had given us the wrong room, but she reassured us that our room was indeed a “superior”), she informed us that amenities on Expedia weren’t guaranteed, that we should have requested the specific amenities we wanted. Apparently a “bathtub” means you get to ASK for a bathtub.
She seemed to be placing the blame on Expedia itself, so I decided to bring up the hotel website’s claim to have dry cleaning and laundry service. She can’t well blame Expedia for what the hotel itself claims on its own page. But she informed us that “laundry service” meant that they cleaned the bed linen. This gaslighting was so brazen that were it not for the price ($1300 total for 4 nights), I might have been amused.
The most overpriced hotel I have ever stayed in.