Majestic Mirage Punta Cana - All Suites - All inclusive

The resort is less than 3 years old and many items could be fixed for a view of the customers. Wires showing with electrical tape at doors before you go into the room. Areas needed painting as Rust is showing in the steel. Swim up bar always had to wait for bartenders to come as they were never at the swim up bar. I have stayed at many All Inclusive in Punta Cana and this one had low-quality food. Steak house to me was the best. Never enough towels out by the pool and they were small and very thin if you got one. Had to ask for 3 days in a row to get a washcloth for our room. They only have 1 shows per night not like other resorts where they have 2 per night. They start at 9:30 at night and seems to be very late if you eat early dinner. I guess for the price you get what you pay for. Room was very clean and always kept up to high standards.

Terrific stay, service, clean room, food ok

I was very excited for this stay with a great first impression during check in complete with a glass of champagne. As a solo traveler just looking for sun, food, drinks and a good book everything was perfect. Went quickly down hill as the butler took off on a speed race to drop me at my room. The key didn’t work so he opened with a master as he walked back to get a new one. I was quickly overcome by an ammonia smell. Took a look at the “ocean view” and saw the view lf the access road between hotels and a “peak a boo” view of the ocean across the hotel pool next door. It was loud with trucks driving by honking ... balcony not useful. As the butler made it back he gave me an envelope with numbers hand written for room service and took off. Didnt explain the wireless or the App to order room service which I found reading reviews. The room was spacious, in good condition and the bed comfortable. I filled out a survey on and mentione the smell in the room. The hotel monitored the feedback and went through with airfreshner to help. I was then harrassed for the rest of my visit by the Butler who said i needed to change my review or he would be fired. I finally asked him to stop asking about it... never saw him again. Even had to take my own luggage up and figure out the checkout. Buffets were good, room service food inedible (cheese plate described as coming with bread, jam and walnuts... was actually cheese and saltine crackers) Mini bar was a dorm fridge