Freehand Los Angeles

All the staff were very kind and helpful.

I got there @1 pm to see about early check in they said room not ready but they would call when it was. Check in time is 3 pm. So I kill time till 2:50 pm went back to desk they said would be ready in few min just being inspected. So @ 3 I asked again they said almost they in there inspecting now. Long story short didn’t get keys to room till after 3:30 only to get into room that smelled like weed with a blunt on floor in plain site, gum on carpet and dirty bathroom. They moved us to another room but wasn’t expecting a 4 or 5 star hotel to allow this

Outstanding location, high comfort and wonderful terrace on top of the hotel. Overall, great stay, I wish I could stay longer and plan to come back!

Absolutely terrible service. I wish I had read the other reviews before booking. Housekeeping was the worst -- continued to promise that they would service our room over the course of 5+ hours while my wife and newborn had to camp out in a public space. Then the next day, took the dirty towels and left none in return. Called desk to get towels and was told that they were very busy and that it was going to take some time. Management was made aware of both issues and did not apologize nor seem terribly concerned about inconveniencing us. Also -- restaurant was not open for breakfast at 7 as it was supposed to be during the week, only for brunch much later in the day. Asked to substitute potatoes on a room service item for a green vegetable and was told the kitchen does not do any substitutions. This place needs new management with a service orientation. I stay 30-50+ hotel nights a year. Will never return to this or any other Freehand based on this 5 night stay.

Beautiful hotel and really excellent restaurant. My only trouble is with the service level. First, they couldn't find the reservation we had made via Hotels.com. Once they sorted that, they placed us in a room that didn't match the res. we paid for. They rebounded by offering us an upgrade, which was nice. The room was beautiful, comfortable and perfect. Then, as a Silver VIP Hotels member, we were due $30 in beverage credit. They didn't specify or mention it to us, until we asked. Further they didn't specify it couldn't be used for room service. Fortunately, we were able to have it applied against that service after complaining. Overall, a great property, but the service level is just a beat off, especially for a hotel that falls somewhere closer to luxury than economy on the scale.