The hotel was full of bed bugs, which could be seen already at the day time. The hotel offered us two different rooms, and we found the bed bugs from both of them. Furthermore the staff was rude, and they lied to us with different stories related to the bed bugs, and at one point the staff presentative was claiming the bed bug to be dead even it was walking. The room was not appropriate for sleeping, and we had to change hotel. We didn't receive any compensation for this incident.
I have been traveling quite a lot in Latin America and China, this was the worst experience of hotel/hostel I have ever had. I would not recommend this hotel to anyone. I also noticed that the hotel is still holding a credit card reservation, even the staying was already paid. Now I have to start investigate that issue.