6/10 Hyvä
20.5.2025
Ignored my every request and felt unsafe
Solo traveling for 3 nights. On the first night I realized one of the windows in my room did not lock or close properly. Outside of the window is a Roof area that makes the Unlockable window accessible to anyone in the adjacent rooms and anyone that was aware of this rooftop. I called the number listed for afterhours calls and as there is no onsite staff overnight there was nothing that they could do. So I barely slept this night - as it was really easy for anyone to climb into my room. So concerned was I, that I Booby trapped the window in the event that someone opened it - I would be aware. The next morning I went down to the front desk however as I left before 9am there was no one at the front desk. So, I left a note with my unresolved dilemma and a request, that Maintenance close/lock the window, and my phone number, to reachout to me. I received no response to my note. No response to my request and the window remained open. I spent 3 sleepless nights with this window open, all lights on throughout the night and a "weapon" close to me and NO ONE made any effort to resolve this. I have never been so disappointed in the level of service and complete ignoring my request to resolve this problem. The windows were also new and NOT historic originals - so their inability to operate was unacceptable and beyond comprehension and was NOT part of the CHARM of this building. There is NO staff available except between 9am and 7pm. I do not recommend this hotel
Petulia
Petulia, 3 yön matka
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