Beautiful, modern and stylish hotel. Location is great as there are several tube stations and bus stops nearby and Westfield shopping center just around the corner.
Room was nice and super clean and the decor was lovely. Sadly, the bed is quite narrow which means that is was difficult for two people to sleep. There was only one duvet, but thankfully we got another one. The room is quite small, so it's not suitable for larger family.
Breakfast wasn’t included, which really should be in this price range rooms. All in all, the hotel is quite pricy.
The main lobby/bar area has loud party every night, so ask a room from the top floors as the noise carries on to the lower floors.
In a hotel this level, it was a bit weird that you have to ask a room cleaning to your room every time you want them to do it. Also, taking a deposit from customer’s credit card when checking in was a bit impractical from the customer’s point of view.
I would recommend to pay more attention to the reception staffs customer service and know-how.