4/10 Kohtalainen
25. tammikuuta 2025
Not our best stay
The heater in the room didn’t work. Tried to call front desk, but phone didn’t work. Called the hotel from cell phone and tried to transfer to the front desk at least 20 times to no avail. Called reservation desk instead. Because we booked through hotels.com, we had to join their rewards program before they could help us. Said the maintenance team was on their way. Waited 30 minutes. No one came. Husband had to walk down to front desk. They said the maintenance team left 15 minutes ago. Front desk acted like it was no big deal. So he demanded another room. We were already changed for the night so had to pack up and move to another room. Water stains in ceiling and bathtub was questionable. Breakfast was emptied by 9:20. No cinnamon rolls, eggs, potatoes, fruit, or yogurt. Worker told me it would be 10-20 minutes for more eggs.
Michelle
Michelle, 1 yön matka perheen kanssa
Tarkistettu Hotels.com-asiakasarvostelu
