The Ritz-Carlton Golf Resort, Naples

Although the room was comfortable, the bathroom had no place to put any cosmetics or accessories. There was no ice bucket as well. Most of the restaurants and shops were closed. What was really disappointing was the extra charges. 25.00 a night is added onto the bill for NOTHING. Then they have the nerve to charge $18.00 to SELF Park. During a pandemic, how dare they charge for self parking. I've been to other hotels that were 4-5 Star that offered much more. Not even a complimentary coffee!

Excellent two day stay. Was able to use amenities also of the Ritz Carlton on the ocean. Very clean room and great service

Dated property. Carpets are older and wood floor in dining area is very scratched up. Wouldn’t let me workout until 7 am due to COVID. Went down at 7 and was the only one down there for the 1.5 hours I was there!

the breakfast buffet was terrible bad and gold food. Rader have breakfast at MacDonald..

Nice resort, but I wish I knew that the pool was closed for renovations. Pillows are way to soft.

I like that it more quiet than the Ritz Beach Resort. Not to accommodating to guest requests , however upon persistence they were accommodating to a room change request .

Lovely facility and grounds. Staff were friendly and always available.

Well we love to go there , the atmosfhere its quiet and relax , the crew at the hotel is kindly and friendly and the rooms very clean .

It was pleasant, but had I been unaware of what hotel I was staying at, I’d have never guessed it was the Ritz. I‘d have guessed some ‘generic’ 4, mb 4.5 stars hotel (& only bc bathroom was better than avg w marble) anywhere in Mid-South Florida. There was NOTHING special about this hotel. I understand about the pandemic, but the facilities themselves, were just pleasant, nothing sumptuous. Bath Towels smelled ‘funky’ (Not mildewy, but like stale, even when fresh) I had to ‘request’ for a shoe horn to be provided when this is 5-star hotel amenities 101 - and was brought a $0.10 tiny plastic one - all 5, and even 4.5 star hotels, I’m used to those nice long wooden ones so you don’t have to lose ur balance when trying to put on your shoes; Yet, ironically, room had a wooden valet unit w shoe sine I had no use for - I’m not that old. Bath Tub‘s ‘slip resistant’ coating was SUPER STAINED (yellow/orange) and tub itself was too small to enjoy with your other 1/2. Pool closed at 5pm? Really???? I wake up at 1-2pm (I’m on vacation) and by the time I get my brunch & come back to hotel, there was no chance to use the pool. Definitely NOT a RITZ experience - more like a WPB / Boca old-timer hotel experience like the Waldorf in Boca where I walked out after getting a room that had seems better days - these r boring places, rooms need 2 b on pointe. I’m glad I only paid about $300/night. Anything more would be unjustified & I’d would have been upset.

Beautiful, clean, excellent service. We will definitely be returning.