1st room I checked in smelled like cigarette smoke!!! I even Lysol sprayed the room and Febrezed all the furniture!!! After, one hour and leaving for dinner (atleast 2 hours) it still smelled like cigarette smoke. I come to find found ashes on one of the sheet beds, which I regret not taking pictures of and, windows were cracked open to help get rid of the smell.
Complained to front desk and agent was very apologetic about it and put me into another room.
2nd room was better smelling BUT!!!!! WHY as soon as I opened the door, a damn cockroach decided to run from dishwasher area and stop to basically greet me right in my tracks!!!!
I couldn’t stop myself and stomped on it and was just beside myself!
It was SO late, I couldn’t move anywhere else because the conference I was attending took all the hotels. I checked for bed bugs, and Lysol sprayed my bed and went to the closest Target to get a sleeping bag to sleep in.
Never again!!!! I complained to staff and all they offered was complimentary snacks. They were apologetic but, can tell couldn’t do much.