6/10 Hyvä
27. maaliskuuta 2023
Huge Disappointment
There was no in room dining, we called and a recording would come on and after 20 mins finally called the concierge…then went downstairs and the restaurants were closed which was odd given it was a Friday night. it was NOT a pet friendly hotel and we had a service dog….they tried to give us one suite instead of two suites per our $1000 plus reservation and the manager was so rude…called my cell at 10:45 pm at night saying someone had complained about a barking dog…. We had been in bed and asleep for 45 mins. 45 mins prior someone tried to open our door by mistake or was drunk and our service dog let out one warning bark… I let the manager know this…instead of apologizing for disturbing us he was defensive and really rude! The whole experience from the scratchy sheets and room that had tattered furniture, etc was a huge disappointment especially when you pay close to $600 per room with their resort fee….we will not stay there again!
Trisha
Trisha, 1 yön matka perheen kanssa
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