Hotel was very easy to get to by tram from the railway station. Everything you need is within walking distance, and should you need to get around, for me the tram was the way, as several tram lines go through Jakominiplatz right next to the hotel.
The staff was incredibly helpful and nice, and they spoke very good English. The rooms were tidied every day, and the cleanliness level overall was high. There were some free toiletries, mainly soap and shower gel, but no shampoo nor conditioner. I did not try the hotel breakfast, but there are many bakeries nearby where you can have breakfast.
All in all, I would stay in this hotel again, if I ever was to visit Graz again. Hopefully I will!