4/10 Kohtalainen
6.5.2025
Nice BUT Horrible service! NEVER STAYING AGAIN
I have never experienced a stay like this one, and I don't mean this in a good way. When my family came to pick us up for dinner later the night of check in they did enter the room to wait as we finished getting ready for a total of about 20 minutes. During that time my family member was then rudely question by the front desk on why they were on the property, yet I had disclosed during check in that my family was going to be stopping by and even gave a license plate number. When we did leave for dinner I received a text from the front desk saying that they saw people exiting my room and that my deposit WAS going to be charged. I immediately called the front desk to let them know that no one was staying and explained I was simply being picked up for dinner. I was then told that when I come back that I was going to have to be quite because it was going to be late and If they did see anymore people or cars that again my deposit will be charged. I left to dinner upset at the conversation and at that point uncomfortable and unable to relax staying there. Upon returning back not just one key card wasn't working BUT both key cards. Having to go back to front desk to get replaced cards the first thing said by them was "It's only two people staying right? two people?" I felt they did that they deactivated our keys on purpose to make a statement. 1 key card being demagnetized I would understand but 2 after the text and conversations? Alra was front desk and was extremely rude and judgy
Ramona
Ramona, 1 yön matka perheen kanssa
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