The Concert Hotel

I asked for extended checkout. Checkout is at 11am. I called the counter at 9 and informed him I would need a 2-pm check out, but I was interrupted 4 times by housekeeping, and consequently those extra hours did me no good as far as getting that extra sleep, but I still ended up paying €10/hr with only a €10 discount. I was charged an extra €20, even though I didn’t even eat that breakfast I was was charged €10 for. So really, not at all a discount.

It was a last minute booking as my friend never got back to me about hotels and what we should do. The booking process on the app was ok but there was not a box for codes like the 5% discount hotels.com offered for booking on the app. Went to hotel found out that my card hadn't been charged and had to pay cash on arrival in which case I had to go and get some money at atm or I would of been charged an additional fee by the hotel. This was not clear in the booking process. I was dissapointed by this. I was allowed to checkin and go to room then go to ATM shortly after so tho not good was managed well by hotel. The room was Top Floor which was fine and I went in the lift which was old but had a lot of charm to it as had been refurbished recently. The room was immaculately clean. Was nice decent size for 2 people tho I was solo. LCD TV with lots of channels, phone and good sized bathroom. There was no shelf for personal bathroom items but the refurbished bathroom was really nice and clean and spacious for my needs. Nice walk-in shower good hot water. Tea/Coffee facilities was provided and the warm was nice and warm with a nice view. Room service was daily and the room service lady was very warm and friendly and attentive to detail. My towels were replaced daily which is nice but for the environment not essential as I would be happy to leave on floor and have replaced upon request rather then daily. Hotel staff were friendly and helpful. We understood each other.

For using credit card to pay hotel, there is an additional 4% surcharge. Hotel should state this clearly in booking website. The shower area does not have a separate enclosure. The bathroom floor is totally wet after shower usage.

Cannot recommend this hotel due to: very bad sewage smell in bathroom (told staff and bought an air freshner and left fan on all the time...with absolutely no improvement), lift only goes to 3rd floor....while we were on the 4th flr (we had to drag our large suitcases up winding staircase to our flr), walls are thin so noise travels into the room, hotel charges extra 4% to use a card to pay, bad wifi signal, there is no barrier on the floor for the shower so water gets everwhere and the shower is so small / is a rainfall shower only so it is very difficult to shower, and the bed & room is small with no storage (for luggage or toiletries). Pros: Hotel is in a decent location, daystaff friendly, kettle in room, and cleaners left fresh linens each day.