Best Western Plus Dana Point Inn-by-the-sea

The hotel was beautiful and very clean. It’s rite across the street from the beach and it’s less than a five minute walk to the bridge that crosses the railroad tracks to the beach. There is a sushi restaurant and Mexican food restaurant very close also within that five minutes walk.

The stay was excellent. We had an issue but the staff Jim and John handled it quickly and were very professional about it. Would gladly stay there again.

This hotel is located directly across the street from the beach. There is a 4 lane road between the hotel and the beach, but honestly, the traffic noise is tolerable and doesn't take away from the ambiance. The hotel is however, in the midst of a lot of construction and upgrades and again, not much noise, but it feels a little unkempt because of the barriers and cones everywhere. Still, it's worth checking out this hotel. It's a nice affordable beach getaway.

Location was good , close to essentials and close to beach access. Room decor is outdated, kids were running at night and could be heard.

Overall service was attentive and good. The hotel provided garage parking for their guests. The continental breakfast served had a lot of variety. Things were individually bagged due to COVID-19. The hotel served waffles, cereal, fruits, oatmeal, hard boiled eggs, bagels and other pastries. The hotel is located across from the railroad tracks for the pacific coaster. We did not really hear or were bothered by the trains crossing by. You can easily access the beach by walking down the street and crossing the crosswalk bridge. It’d take you over the railroad tracks. There’s an Italian and Mexican restaurant down the street for convenient take out. My only complaint was that our room had bugs. We’re not sure if it is because we opened our door or if the room just had bugs. We were able to ignore them a bit, but for others who aren’t a fan of bugs, this is something you may want to note. Despite that, we had a nice vacation.

Carpet was damp when we went inside and extremely dirty. Our feet turned black from walking on it. Rooms need to be updated with better flooring or new carpeting. Elevators were not working.

Housekeeping didn’t even change our bedsheets. They just made the bed but that was it.

I had zero cell service in my room and my TV remote would not work and control the TV and Swapped out with front desk twice.

I liked the location right across from the beach. Unfortunately our shower was not draining well, but a good thing is we were given a new room quickly.

1) Customer Service was TERRIBLE! It was obvious that the employees working did not want to be there. I should have realized this when I booked the room online then called the Hotel to ask questions, John (that's what he said his name was) was rude and just wanted to get off the phone. Seriously, these people don't like their job! 2) Aside from no jacuzzi tub, the room was DIRTY. We checked in around 8pm and we were hungry and tired so we dropped off our bags and went to dinner. By the time we got back to our room we were tired. I went to use the bathroom and there was actual poop and pubic hair on the toilet and I looked in the shower and there was hair in the corners. WHILE WE'RE IN A PANDEMIC, CLEANLINESS IS ESPECIALLY IMPORTANT and their cleaning crew clearly didn't clean this room. Gross! 3) Breakfast the next morning was gross! They only had cold bagels and cereal and again the Customer Service was non-existent. I cannot believe this is a Best Western. 4) Housekeeping appeared to show up to work super early Sunday morning and they were so loud at 8am. Even though checkout was not until 11am, we couldn't sleep with the noise and just got up to leave...no shower because we were scared to use the dirty bathroom. I would NOT stay here again. I am so disappointed that I wasted my money. I chose this hotel based on the reviews and it was not good. You are paying for the location, that is all. I would recommend paying more money for a nicer place.