Grand Palladium Palace Resort Spa & Casino - All Inclusive

We loved our private swim up bar- and how close our room was to the beach. We loved this resort and all the staff- we had an amazing experience.

Very beautiful grounds and large. Slow down on the pressure sales on facials and massages.

Very large facility with an abundance of staff to take care of your every need . I would suggest you look at your room prior to settling in. The particular room we were assigned needed updating.

The property is beautifully maintained. I loved that the ocean was so close to our balcony!

The property is nice, four hotels in the same area with free transportation between each. There are two things that really needs improvement at this hotel. 1. They are always running behind you trying to get you to go their meeting to become a member.... they lied to me saying that they will give me tour of the property since it's my first day, so i went with them. I ended up sitting thru a sales pitch to become a member which is for $25000. But if i sign up that moment then it's $18000. When i told the guy im not ready to make that commitment he give me that nasty look and just get up and leave. 2. There needs to be more option for vegetarians at breakfast and lunch. Steamed vegetables, vegetable pizza and baked beans is not enough to eat every breakfast and lunch for a week. Beach is good, property well maintained, friendly and helpful staff. I would go again if there is better food.

The place it’s nice but you have to wait for a train to take you to places because the hotel is big so the train takes forever To pass. Also there is only a few restaurants open from 12-4 and the dinner starts until 6. It would be nice to have more options for lunch. They tried to sale a package and it takes a lot of hours for them to get to the point of you paying 34000 so you save some money in future reservations so be careful if they tell you they will give you a special breakfast so they can offer you a package. WARNING don’t go for the special breakfast we lost four hours!! Also they offer a shuttle just when you arrive is free when you are leaving is not free. You need to have cash because they don’t take credit cards for a lot of things. The first night we got sick in one of their most popular restaurants

Housekeeping staff did not perform well. They did not provide toiletries, towels etc until we asked several times. Food left much to be desired about - not much flavor and very mediocre. We paid a lot of money for 100 minutes of spa use but services provided were for only 8 minutes.

The service was exceptional, our Concierge Alberto Bains was there anticipating our ever need abd ensuring we got what we wanted. I asked for the room to be decorated specially to surprise my wife for our anniversary and he made sure it was perfect. Iver all the srevice was by far the best we ever had, we have travelled around the world for the last 20 years and have never enciuntered sunch personified service.

Love the decor and cleanliness of the room, the staff was excellent, overall i had a great stay.

The casino is smaller than a cruise ship. Concierge Alberto was extremely helpful and pleasant!