You can tell it was once a truly grand hotel. They had a ton of staff, so they had the manpower to be great. They just chose not to be. So lame.
- The Good
The hotel common spaces are beautiful and grand, classic 100+ year old elegance.
- The Bad
- The pool... just no. In the basement, feels like a basement, kinda dark and not in a cool moody vibe way, pool looked a little green, not a single staff person to be seen. Pool was used in one of my favorite movies.. still was not willing to get in it.
- The staff was short, not very helpful, and one person was outright rude. ( everything else would have been a non issue if it were not for the staffs attitude )
- The room was basic, much closer to what you might expect at a cheap holiday inn or lower.
- Did not get my Hotels.com VIP benefit from
- Have a random $100 charge that I am still trying to get details on.
- The hotel bar, also a beautiful space, had average drinks as top tier prices. I expect drinks at a destination or high end hotel to be expensive, but I also expect a well crafted drink at certain price points. So I expect a dive bar to have a $8-10 drink that taste like a drink from a dive bar. I expect a hotel to have the same quality of drink for $12-$18. At $25-$30, I expect an exceptional drink. If I can get a perfectly crafted, complex cocktail, complete with edible gold leaf, in an upper Manhattan lounge for $27, I think the Biltmore could do better than dive bar drinks for $25.