Hi, Im Annelys agent, I work for viva models and annely was booked here on a shoot and I was appalled at what happened.
First when she arrived the woman on the desk was putting stickers on envelopes, when annely asked to check in she told her to wait til she was done, then informed annely they were so busy they were turning people away so there's most likely not a room. she was clearly already rebooked.
When she was given the room, it was dirty, bed not changed and the toilet smelt of urine as it hadn't been cleaned or toilet flushed the whole day.
She had to wait for an hour for someone to come who didn't and she had to go down to reception to ask them again. meaning she didn't get into bed until well after midnight after arriving around 11 pm
the next day they were meant to change rooms but the blinds were broken, which the concierge challenged her on, cue then a lot of back and forth, an new room with no fan.
the whole thing was a disaster and I emailed them direct and no one has responded.
the place is a joke!!!