The hotel offers onsite parking for a $35 fee, however they do not have sufficient parking for the number of guests they hold. The parking structure is only 1 1/2 levels of while there are 15 floors of rooms. Then the parking lot was full we had to park on the street half a block away from the hotel.
The rooms and bathrooms were clean however, a cockroach crawled out of the bathtub facet into the tub.
Additionally, we were offered late check out for a fee of $45 through Best Western after we arrived and checked in, but when we went to verify the late check out and ask a question at the front desk they said they couldn’t offer late check out and they had never heard of that offer. They proceeded to offer us late check out at 12pm with no fee, but when I went down to the lobby around 7:30am the morning of, I was informed I was not able to be given late check out anymore but if I wanted to pay the extra fee then I would be able to do the $45 check out I originally booked when offered. The reason given was because of the booked weekend they could no longer offer us check out at 12pm
