Looking at the reviews, I was excited by this hotel. For the life of me I can’t figure out why this has such high ratings. All the people that work at the Langham are great but the hotel falls way short of what you should be given at the price point. The hotel overall was very uninspiring in its design and amenities. Everything from the hallways to the bathrooms are very poorly lit for some reason. The hallways make you feel like you are trapped in an office building and the rooms, while clean, offered what appeared to be minimalist design from the 80s with cheap faux wood slapped across all the walls. The bathrooms were dull and all the appointments were very general. Everything down to the toilets. No staff member was present at our arrival so we were stuck unloading all of our belongings and had to fetch our own cart. Not a big deal but again, at this price point, you can’t have those mistakes. The hotel itself was very dead and not a lot going on. The upstairs bar and restaurant was dark and empty with outrageously priced drinks and I say that knowing exactly what should be expected of a 5 star manhattan hotel. In summary, the hotel is more what you would expect from a Grand Hyatt at an airport. All the utility and friendliness is present but if you are looking for a hotel experience, this is at the bottom of my list of places stay in Manhattan. If you are looking for a hotel with good location and clean rooms, you can find something better and far less expensive.