The service in this hotel was very unfriendly and I didn’t find it welcoming at all. They say it’s a prestigious hotel in the heart of Copenhagen so I would have expected better service. I tried to order a bottle of sparkling wine to my room, but the receptionist said that she’s alone and can’t leave the desk. So there’s no room service in this hotel at all! I needed to go down by myself and the staff took me to back room where the wines were, I needed to pick the bottle by myself and needed to ask for a proper glass also. After 15 minutes searching, the receptionist gave me a white wine glass. I was confused with this experience. Also when checking out the receptionist told me they can’t see what I have ordered and asked me what there is on the room bill. Also very confused after this. Don’t recommend this hotel. Marketed as a four star hotel and you basicly don’t get any customer service there. Wouldn’t recommend this to anyone, there are many other options if you want to stay in Copenhagen and also cheaper options with better price quality ratio.