I’m writing to express my disappointment with my recent stay. I expected a clean, comfortable room and professional service, but my experience fell far below these standards.
The staff’s attentiveness was lacking—I wasn’t greeted or assisted as I saw other guests were. A particularly troubling incident occurred when I asked the bellman where to wait for my Postmates order and was insinuated to be homeless. Such behavior is unprofessional and offensive.
The room itself was disappointing, with bugs in the bathroom, stained or hairy towels, and missing amenities shown in your online photos. For the price I paid, I expected much higher standards of cleanliness and service.
As a regular guest of Ritz-Carlton properties, I found this experience more reflective of a budget motel. I hope these concerns are addressed, as I’m hesitant to return based on this stay.