We booked a suite for November. When we arrived, the front gate was closed, and we had to use the intercom ask them to open the gate. The lady who answered was rude and inpatient. Instead of a suite, they gave us two family rooms, which cost much less. When I asked, the reception lady, which was also very rude, told us the suites were closed during off season, but later at night we could see a couple of them had guests staying there. I ended up contacting Expedia to deal with the hotel and get the difference in price back. Very unpleasant experience staying here.