I stayed one night when typhoon was hitting Tokyo very hard. Having not able to ship two big suitcases from Narita to Haneda due to the Tyhoon, I had to carry them via train and foot despite the devastating rain and wind.
I arrived at the hotel 3 hours before the check in time, soaking wet. Two staff members at the front desk didn’t even attempt to help me bringing in the suite cases or wiping them. After I finished wiping the rain by myself just a few meters away from the front desk people, I asked them to see if there is any way that I could check in early. I was tired, wet and the outside was dangerously raining with strong wind.
His answer was this, with straight face and no sympathy. “Unfortunately, you cannot check in until 3pm unless you are willing to pay the additional fees by hour.”
While I understand the nature of the business, is there any humanity here? Is there any hospitality here? Outside, there was a huge typhoon hitting, and how can these people be so cold? Having traveled over 30 countries, I have never been treated like this before at ANY hotel.
As convenient as this hotel’s location was, I will never ever stay at this hotel or the other Sanco-Inns again. It’s supposed to be a hospitality industry, and I felt that I was treated just as a money dropping robot for these people. And yes, they did let me check in at 2:50pm, 10 minutes before the official check-in time, without a charge after waiting for 2 hour and fifty minutes near or in the tiny lobby.