I hate leaving a terrible review. This is someone’s business and it is a place of work. But this was a completely unacceptable experience. I stay in many hotels for work and pleasure each year (lucky me) and I’d like to think I’m flexible and reasonable and don’t expect the sun, moon and stars. But I do expect a room with air I can breathe. Yes, the hotel was clean, yes, reception was efficient, and yes, the bed was comfortable and the room well stocked. But despite being in a ‘superior’ room it was the single worst hotel experience I have had in twenty years. It was only 15 or 16 degrees outside, yet our on the top floor was an oven. The window opened only two inches and the thermostat told me it was 30 degrees. There was a fan provided - but sleeping with a booming fan might make sense in Singapore, but not in Wales. Eventually sleep happening around 5am but it was fitful. The room we were in is simply not fit for use. And yes, I asked for a change around 1am and none was available - and I would happily have walked a long distance to stay somewhere else, but by then I couldn’t book a new room online. The reviews suggest that there may be many nice rooms in the hotel but not all - plus Hotels.com inaccurately list this as a 4* when in fact it is a 3*. Deeply annoyed by a stressful night. Avoid.