Four Seasons Hotel London at Ten Trinity Square

First all, I would like to thank you all for help by Hotels.com team, you are absolutely wonderful,really appreciate with your efforts to exchange the correct guest name and help when there’s issues. However, the hotel service was okay, especially reservation department, I am really fed up with the team how they handle and respond of the service, the first guy who contact with me was very polite and professional. Rest of the them are so unprofessional, however the team from concierge and the FO are very helpful ! Once again , thank you all. But there’s a little bit pity they can not accept union pay card which is really unconvinced for us. Do not what’s the reason, four season had plant of hotel in Asia, specially in China, I believe there’s a lot of potential customers. And the gift card was wonderful idea, at least I fixed the payment in the end. Thank you very much for the reciption whoever the solution for the issue. There’s issues where we are doing check, I know it’s our fault because I do not have Visa card with me which I used it for my booking. It’s cause so much trouble after traveling around 20hours to London from hongkong. But the wait to check in around 40 minutes to the room, what a shame to write like this, be honesty what’s the level with the four season brand service. Mess organization with three employees of reservation department who can not fixed to change the the error mistake spelling of the reservation name.and I had been told you have to fix

Some of the most amazing service I've had at any hotel. The staff friendliness towards me and my kids was amazing. I've stayed at many 5 star hotels all over the world and this one rates at the top. In fact I've never written a review good or bad about anything ever before.

Beautiful hotel with fabulous location

Very comfortable rooms with great amenities; location is excellent right next to Tower Hill tube station making it easy to get anywhere on the underground. Tower of London is just across the street. In fact, on the Yeoman Warder Tour I went on, the Yeoman Warder actually pointed out the building this hotel is in from within the Tower of London just because he likes how the building looks. My only regret is that I didn't go down to the pool in this hotel until the last night of my stay. The pool area is quite nice with a wonderful "vitality pool" that is essentially a very large hot tub with several different massaging water jets / air bubbling stations within the pool. It is very relaxing after walking around London tourist sites all day.

An overall excellent hotel. Could work on food. Orange and grapefruit juice are not served freshly squesed. The fruit was old. Th muffins not extraordinary. Did not , therefore try your other restaurants. Other than the a Obed mentioned we had a very pleasant stay. The staff directing reception and the main considere, Daniel, the bartender, Jesus, extraordinary, the receiving staff very helpfull and polite. The decor outstanding. I would though, as a tourist, prefer a more central position. Perhaps your Four Seasons at Mayfair.