Booked a triple room and upon arrival we got one that it was in the basement. Did not enjoy being there, since it felt like we got the worst room in the building, not being able to see outside as there was not even a proper window. General area in the basement smelled like there might be a mold problem or something. Nevertheless, the location of the hotel is rather decent so I was not going to give a negative review purely based on the above. However, when they charged me 5 pounds to store my luggage after the (earlier than the norm) 11 am check-out, that really triggered this feedback. It's not the money or the amount of it, but a matter of principle. I have NEVER before encountered a hotel that charges for that. And I travel a lot!
A little annoying detail: WiFi asks for the password every hour, even if you continuously use it.