4/10 Kohtalainen
30. heinäkuuta 2018
Bad experience, can't recommend
We stayed 22.-25.7.2018 in 2 bedroom apartment. Others have complained abt it, too.
- There is mold in the apartment.
Apartment is dirty and smells mold, toilets are the worst. I got infection in lungs, and a very bad overall feeling. Already 2016 someone has complaint about the odour coming from the bathrooms but nothing has been done.
- Bedbugs. There were several marks of bedbugs in the apartment walls and sheets, and there were many. Also, I heard that another customer had bedbugs earlier this year. I assume it was from same apartment, but they did not do anything. These 2 examples demonstrate that they don’t care. It is part of a bigger company; Hotel Korcura with many stars, but I wouldn't go there either based on our experience.
-Customer service. The person in reception does not speak English. I had to use google translator. Also, when I asked him to come to apartment, smell and see with his own eyes how it looks like, he expressed to me that he thinks everything is ok, no smell of mold, no bedbugs or other insects. When I called to hotel manager, he didn’t take my explanation and complaints as seriously as a professional hotel manager should. I specifically asked him to call me back, when he has a solution to my complaints, but he never did. The only thing I was offered, was a very very small room with children size extra bed. We are all adults and tall people, so it was not nice, and we didn’t receive what we paid for.
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