Arrived to the Facility, an hour after Check in, and there was no staff on site. Called the number multiple times that was left on the door of the office with no answer. Sat and waited in the parking lot for 30 min after we just drove 7 hours, and finally was given a code to get a key out of the key lock that was hanging on the door. Entered the room and it was abnormally warm. We turned the A/C down to try to cool the room off. The A/C did not work. I called and called and could not get any help. We slept 3 hot and sweaty nights before calling it quits and leaving our trip early. I was told that someone would be out tomorrow . Never happened and never had anyone check on anything. Finally got in touch with Management. They said they would refund me. Never did. Do not stay at this place. Ruined my only summer trip I got to take my boys on.